At Original Sadrazam Power, customer satisfaction is our top priority. Please read our refund and return policy carefully to understand your rights and our procedures.
1.
General Policy
Due to the consumable nature of our products, we only accept returns and issue refunds under specific conditions. Opened or used products cannot be returned for safety and hygiene reasons.
2.
Eligibility for Return
You may request a return if:
- The product was delivered incorrectly (wrong item).
- The product was damaged or defective upon arrival.
- The product is unopened, in its original packaging, and within 14 days of delivery.
To be eligible, please provide:
- Order number
- Photos of the product and packaging (if damaged or incorrect)
3.
How to Request a Return
To initiate a return, please contact us at:
Email: info@originalsadrazampower.com
Phone: +44 7311 597 891
Our customer service team will provide instructions on where and how to send the returned item.
4.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- A refund will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, except when the return is due to our error.
5.
Non-Returnable Items
We do not accept returns or issue refunds for:
- Opened or used products
- Items returned more than 14 days after delivery
- Gift cards or promotional items
6.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us with your order number and photos of the item.
7.
Shipping Costs
Unless the return is due to a mistake on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping service.
8.
Lost or Delayed Orders
We are not responsible for delays or losses caused by third-party couriers. Please ensure your shipping address is accurate when placing your order.
9.
Contact Us
For questions about refunds or returns, feel free to contact us at:
Email: info@originalsadrazampower.com
Phone: +44 7311 597 891
Address: 71-75 Shelton St, London WC2H 9JQ, UK